Last Updated: September 1, 2024

Our Promise: Your safety and satisfaction matter most.

At Global Medicals, we know how important reliable medical equipment is for you and your loved ones. If something is not right, we will make it right quickly, kindly, and with zero stress. 

What Can Be Returned? 

30-Day Peace of Mind: 

  • Unused, unopened items in their original packaging (with tags and seals intact) can be returned within 30 days of delivery. 
  • Just give us a heads-up! We’ll need your order number or receipt. 

Urgent Issues? 

  • If your item arrives damaged, defective, or incorrect, let us know within 48 hours. We’ll rush a replacement or refund. 

What Can’t Be Returned? 

We care deeply about safety and hygiene, so we can’t accept: 

  • Opened disposable supplies (like catheters, syringes, or wound care items). 
  • Custom-made equipment (e.g., mobility scooters tailored to your needs). 
  • Items damaged after delivery due to accidents or misuse. 

We will always explain why if a return isn’t possible, no surprises.

How to Return an Item?

Reach Out: 

  • Call us at +1 (516) 781-7000 (Mon-Fri, 9 AM–5 PM EST) or email returns@globalmedicals.com. 
  • Tell us your order number and what’s going on we will listen! 

Get Your RA Number: 

  • We’ll email a Return Authorization (RA) number to include with your package. 

Pack It Up: 

  • Securely repackage the item with all original parts and paperwork. 

Ship It Back: 

Send it to: 

 Global Medicals/Returns 

  2468 N Jerusalem Rd Suite 14 

  North Bellmore, NY 11710 

  Shipping Costs: 

  •   For mistakes on our end (damaged/defective items), we’ll cover shipping. 
  •   For other returns, we’ll guide you on affordable shipping options. 

Refunds & Exchanges 

Refunds: 

  • Processed within 5 to 7 business days after we receive your return. 
  • You Will get your money back via your original payment method or store credit your choice! 

Exchanges: 

  • Need a replacement? We’ll prioritize your order to minimize downtime. 

Warranties: We have Got Your Back 

  • Mobility Scooters: Covered by a 1-year warranty for manufacturing issues. 
  • Hospital Equipment: Warranty details vary by brand—check your product manual or ask us! 
  • If something goes wrong, call us first. We’ll handle repairs or connect you with the manufacturer. 

Special Situations? We Understand. 

Medical Emergencies: 

  • If equipment failure impacts care, call us immediately. We’ll work around the clock to help. 

Short Expiration Dates: 

  • Accidentally sent a product expiring soon? We’ll replace it at no cost. 

A Few Final Notes 

  • Safety First: For critical equipment, check with your healthcare provider before returning. 
  • No Legal Jargon: We hate fine print too. If you’re unsure about anything, just ask! 
  • Your Feedback Matters: Help us improve by sharing your experience.